Flamez Terms of Service
In Canada, using Flamez means accepting our terms when you create an account. We operate under European gaming regulations and hold licences from recognised gambling authorities, providing a clear legal framework for play.
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You must follow the laws that apply in your jurisdiction. It is your responsibility to confirm that participation is legal where you live before using our services.
Payment Method
Deposit and withdrawal rules depend on the payment method you choose and your verification status. Minimum deposit amounts vary by option, but many methods start at €10.
Withdrawal times also vary by method and whether verification is complete. E-wallet withdrawals typically process within 24 hours, while bank transfers may take 3-5 business days.
- We do not charge withdrawal fees, though payment providers may apply their own charges.
- Maximum deposit limits can be adjusted in your account settings or via customer support.
- Limit changes may be subject to responsible gambling measures and regulatory requirements.
Residence Verification
Registration requires accurate personal information, including your full name, date of birth, address, and contact details. Providing false or misleading information may result in account suspension and forfeiture of funds.
You must be at least 18, or the legal gambling age in your jurisdiction (whichever is higher). Verification must be completed before your first withdrawal can be processed.
We may request additional documentation at any time to meet anti-money laundering requirements and player protection obligations.
| Item | Timing | What it covers |
|---|---|---|
| Government ID | 24-48 hours | Identity confirmation for account verification. |
| Proof of Address | 24-48 hours | Residence verification to support secure withdrawals. |
| Payment Method document | 12-24 hours | Financial security checks linked to your chosen payment method. |
| Minimum deposit (most options) | €10 | Minimums vary by method; many start at this level. |
| E-wallet withdrawals | 24 hours | Depends on the selected method and verification status. |
| Bank transfer withdrawals | 3-5 business days | May take longer due to standard banking timelines. |
| Withdrawal fees | No fees | Provider-side charges may still apply. |
| Extra documentation | As requested | May be required for AML compliance and player protection. |
Responsible Gambling
Responsible gambling tools are available in your account settings and take effect immediately once enabled. Options include deposit limits, loss limits, session time limits, cooling-off periods, and permanent self-exclusion.
Bonus play is also governed by specific rules. Bonuses include terms that must be met before you can withdraw bonus funds or related winnings, such as wagering requirements within set timeframes.
Fair play expectations
- Irregular play, minimal-risk betting, or attempts to exploit software vulnerabilities may void bonus eligibility.
- We monitor gameplay for compliance and may confiscate bonus funds and winnings linked to prohibited activity.
- If you have a dispute, raise it with customer support first and escalate if needed.
If you need additional help, players experiencing gambling-related problems can contact support organisations including GamCare and Gamblers Anonymous. If a complaint cannot be resolved, it may be escalated through the relevant gambling authority or approved alternative dispute resolution services.
If you choose to continue, create an account with accurate details and complete verification early to help keep payments smooth. Balances and account actions are handled under our privacy approach, aligned with European data protection regulations, and we do not sell personal information to third parties for marketing.